Legal

1. Scope of Application and Parties

(1) letsact e.V. (hereinafter "letsact"), a registered non-profit association (eingetragener Verein) with its registered office at Franz-Joseph-Straße 11, 80801 Munich, operates a digital platform at letsact.de (hereinafter the "Platform") that brings volunteers together with non-profit organizations so that they can carry out social, cultural, and community-oriented projects.

(2) These Terms of Use apply to all persons who register as volunteers (hereinafter "Volunteers"), as well as to all non-profit and civil-society organizations that post volunteer projects on the Platform (hereinafter "Organizations"). Volunteers and Organizations are collectively referred to as "Users."

(3) The Platform is a pure matching service. letsact is neither the employer nor the contracting party of the Volunteers, and letsact is not a party to any agreements concluded directly between Volunteers and Organizations.

(4) Use of the Platform is free of charge for all user groups.

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2. Special Provisions for Volunteers as Consumers

(1) Volunteers who are natural persons and who use the Platform for purposes that cannot predominantly be attributed to their commercial or independent professional activity are consumers within the meaning of Section 13 of the German Civil Code (BGB).

(2) Volunteers have the right to withdraw from their contract with letsact regarding use of the Platform within 14 days without giving any reason (right of withdrawal). The separate withdrawal notice forms part of these Terms of Use and is provided separately to Volunteers upon registration.

(3) Volunteers must be at least 16 years old. Volunteers under 16 may only use the Platform with the consent of a parent or legal guardian. letsact recommends that Organizations independently verify, for projects involving minors, that parental or guardian consent has been obtained.

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3. Registration and User Account

3.1 For Volunteers

(1) Volunteers create a personal user profile containing information about their interests, skills, and availability. This information must be truthful.

(2) Each volunteer may only create one account. Login credentials must be kept confidential.

(3) Volunteers may delete their account at any time without giving reasons. To do so, they may contact hello@letsact.de or use the function in the account settings. Deletion is free of charge and will be carried out without undue delay.

3.2 For Organizations

(1) Organizations register with details about the association or initiative (name, registered office, contact person, legal form). letsact reserves the right to verify an organization’s non-profit or civil-society character before an account is activated.

(2) One organization account is created per organization. Multiple staff members or volunteers of an organization may act under this account; the organization is responsible for all actions taken by its users.

(3) Organizations are obligated to keep their information up to date. Changes to the organization’s structure or its non-profit status must be reported to letsact without undue delay.

(4) letsact may suspend or delete organization accounts if the registration requirements are no longer met or if usage obligations are violated. The organization will be informed in advance, unless immediate suspension is necessary to avert harm.

(5) Any fees for letsact’s services will, where applicable, be agreed separately.

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4. Services Provided by letsact

(1) letsact provides the Platform as technical infrastructure for bringing together Volunteers and Organizations. letsact does not provide any brokerage or intermediary service in the legal sense and does not conclude any contracts between Volunteers and Organizations.

(2) The specific scope of the Platform’s services is set out in the current description at letsact.de. letsact may adjust, expand, or restrict the scope of functionality at any time, provided this is reasonable for the User.

(3) letsact aims for the highest possible availability of the Platform but assumes no legal obligation in this regard. Maintenance work will, where possible, be carried out during periods of low usage.

(4) letsact does not review projects and profiles posted on the Platform in advance for accuracy, suitability, or lawfulness. letsact does not act as the party responsible (in the legal sense) for this content.

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5. Volunteer Projects

5.1 Posting of Projects by Organizations

(1) Organizations may post volunteer projects on the Platform. Each project must include a clear description of the activity, the time commitment, the location, and the requirements for volunteers.

(2) Organizations ensure that posted projects are genuinely voluntary in nature. Offers that suggest disguised paid employment are impermissible and will be deleted by letsact.

(3) letsact reserves the right to delete projects without prior notice if they violate these Terms of Use, statutory provisions, or the principles of non-profit volunteering.

5.2 Application by Volunteers

(1) Volunteers may apply for projects via the Platform. Submitting an application does not create a contract with letsact, but only establishes contact between the Volunteer and the Organization.

(2) The decision on whether to accept an application rests solely with the respective Organization. letsact has no influence over this decision and is not responsible for rejections or the absence of a response.

(3) Volunteers apply only for projects in which they genuinely intend to participate, and will cancel in good time if they are unable to attend.

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6. Obligations of All Users

(1) All Users undertake to provide truthful information on the Platform and not to publish any misleading information.

(2) The following content is impermissible and will be deleted without undue delay:

a) Content that violates applicable law (in particular hate speech, discrimination, incitement to commit criminal offenses)

b) Content that infringes the rights of third parties (in particular copyrights, personal rights)

c) Spam, advertising, or commercial offers

d) Content that is clearly inconsistent with the purpose of the Platform

(3) Users may not use the Platform for systematic scraping, automated mass access, or the construction of competing databases.

(4) Users are obligated to notify letsact without undue delay if they become aware of a violation of these obligations by other Users (reporting address: hello@letsact.de).

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7. Usage Rights and Intellectual Property

(1) By posting content (profile information, project descriptions, images), Users grant letsact a free, non-exclusive right, limited in time to the duration of publication, to display and technically process this content on the Platform.

(2) By uploading images to the app (in particular profile pictures and project-related images), the User additionally grants letsact the non-exclusive right to use these images for the following purposes: (a) display on the Platform, in particular as project preview images (tiles) and in project descriptions; (b) publication and distribution of these tiles and project depictions on letsact’s social media channels (in particular LinkedIn, Instagram, Facebook) and in other communication materials produced by letsact to promote volunteering and the Platform. This right applies for the duration that the respective content is published on the Platform. If the User deletes the content or their account, the usage right ends with respect to new publications; content already shared on third-party platforms (e.g., Instagram posts) may remain there. The User may object at any time, informally by email to datenschutz@letsact.de, to the use of their image material outside the Platform.

(3) Organizations additionally grant letsact the right to name the organization and use its logo in connection with the public presentation of the Platform (e.g., on the homepage or in press materials). Organizations may object at any time, informally by email to hello@letsact.de, to the use of their logo.

(4) All other rights to posted content remain with the respective User.

(5) The Platform itself, including its design, texts, and technical infrastructure, is protected by copyright. Any use beyond the scope of these Terms of Use requires the written consent of letsact.

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8. Liability

(1) letsact is liable without limitation for damages arising from injury to life, body, or health, as well as for damages caused by intent or gross negligence on the part of letsact.

(2) For other damages, letsact is liable only in the event of a breach of material contractual obligations (cardinal obligations), i.e., obligations whose fulfillment is essential to the proper performance of these Terms of Use and on whose observance Users may reasonably rely. In such cases, liability is limited to the foreseeable damage typical for this type of contract.

(3) letsact is not liable for the content, accuracy, or lawfulness of projects, profiles, or other information posted by Users. letsact is not liable for the conclusion, content, or performance of any agreements concluded between Volunteers and Organizations outside the Platform.

(4) letsact is not liable for temporary outages of the Platform, insofar as these are beyond letsact’s area of responsibility.

(5) These limitations of liability also apply for the benefit of board members acting in a voluntary (honorary) capacity, pursuant to Section 31a of the German Civil Code (BGB).

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9. Data Protection

(1) The processing of personal data by letsact is governed by the GDPR, the German Federal Data Protection Act (BDSG), and the German Telecommunications-Telemedia Data Protection Act (TDDG). The detailed privacy policy is available separately at letsact.de/product-legal.

(2) The legal basis for processing data collected during registration and use of the Platform is Article 6(1)(b) GDPR (performance of a contract), insofar as the data processing is necessary to provide the matching service.

(3) Data subjects have the right, at any time, to access (Art. 15 GDPR), rectification (Art. 16), erasure (Art. 17), restriction of processing (Art. 18), and data portability (Art. 20 GDPR). Requests should be addressed to: datenschutz@letsact.de.

(4) For Volunteers: by registering and providing personal data, a contract for the use of digital services is concluded. letsact does not charge any monetary fee; the Platform’s service is provided in exchange for the data necessary for registration.

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10. Term and Termination

(1) The user relationship runs for an indefinite period and may be terminated by either party at any time without giving reasons.

(2) Volunteers may delete their account themselves at any time, or request deletion by email to hello@letsact.de.

(3) Organizations may have their account deleted by email to hello@letsact.de. Upon deletion, all posted projects will also be removed, unless a statutory retention obligation prevents this.

(4) letsact may suspend or delete user accounts in the event of a serious or repeated violation of these Terms of Use, following prior warning. In the event of imminent danger to other Users or the Platform, immediate suspension without prior warning is permitted.

(5) After termination of the user relationship, personal data will be deleted in accordance with the privacy policy, unless a statutory retention obligation exists.

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11. Changes to these Terms of Use

(1) letsact may change these Terms of Use where there is a legitimate reason for doing so (e.g., a change in the legal situation, new platform features).

(2) Users will be informed of changes by email at least 30 days before they take effect. The changes are deemed accepted if the User does not object within 14 days of receiving the notification. letsact will expressly draw attention to this legal consequence in the change notification.

(3) In the event of an objection, the user relationship ends when the amended Terms of Use take effect. letsact will delete the account without undue delay.

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12. Final Provisions

(1) German law applies. For Volunteers who are consumers, the mandatory consumer protection provisions of the country in which they have their habitual residence additionally apply, insofar as these provide a higher level of protection.

(2) The place of jurisdiction for disputes with Organizations is the registered office of letsact e.V. (Franz-Joseph-Straße 11, 80801 Munich). For disputes with Volunteers as consumers, the statutory place of jurisdiction applies.

(3) letsact is not willing and not obligated to participate in dispute resolution proceedings before a consumer arbitration board.

(4) Should individual provisions of these Terms of Use be invalid, the validity of the remaining provisions shall remain unaffected.

(5) Side agreements, amendments, and supplements must be made in text form.

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By registering and publishing offers on letsact, the organization accepts these Terms of Participation.

1. Participation Requirements and Self-Disclosure

1.1 The organization confirms that it operates for non-profit (charitable) purposes.

1.2 The organization declares that it will be able to provide at least 3 volunteering opportunities in the first year after registration and that it is authorized to publish these opportunities.

1.3 Organizations and associations that promote discriminatory content or objectives will not be admitted to the matching pool. letsact e.V. reserves the right to reject registrations or deactivate accounts without giving reasons if these requirements are not met.

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2. Content, Responsibility, and Contact

2.1 The organization is solely responsible for the content, timeliness, organization, and execution of its offers, as well as for communication with interested parties. letsact e.V. assumes no liability in this regard.

2.2 The organization ensures that offers include a direct means of contact through which interested parties can reach the organization.

2.3 Content published on letsact must be truthful, current, and legally unobjectionable. Discriminatory, untrue, or legally infringing content will be removed without undue delay.

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3. Data Quality

3.1 The organization intends to review the submitted offer data at least every six months and update it as needed.

3.2 Offers that are no longer current or no longer being offered must be deleted or marked as inactive promptly.

3.3 Organization profiles that show no activity for more than 6 months will be automatically deactivated by letsact e.V. The organization will receive an automated notification in advance and has the opportunity to reactivate the profile through activity.

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4. Response Times and Feedback

4.1 The organization intends to respond to inquiries from volunteers promptly. As a guideline: an initial response typically within 48 hours, and no later than within 5 calendar days.

4.2 Where letsact e.V. requests feedback on the progress of an application (e.g., whether a collaboration has come about), the organization intends to provide this in a manner that complies with data protection requirements and to a reasonable extent.

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5. Term and Termination

5.1 These terms apply from the time of registration on letsact for an indefinite period.

5.2 The organization may have its account deleted at any time without giving reasons (email: hello@letsact.de). Upon deletion, all published offers will be removed.

5.3 letsact e.V. may block or delete accounts in the event of a serious or repeated violation of these terms, following prior warning. In the event of imminent danger to volunteers or the platform, immediate suspension without prior warning is permitted.

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Confirmation upon Registration

The following confirmation is actively checked during registration:

☐ I confirm the non-profit status of our organization and our authorization to publish projects on letsact. We are solely responsible for our offers and the related communication with interested parties. We intend to update our data regularly, respond to inquiries promptly, and — where available — provide feedback on progress. I accept letsact’s Terms of Participation.

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Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day the contract was concluded.

To exercise your right of withdrawal, you must inform us (letsact e.V., Franz-Joseph-Straße 11, 80801 Munich, email: datenschutz@letsact.de) of your decision to withdraw from this contract by means of a clear statement (e.g., a message sent by email). You may use the attached model withdrawal form for this purpose, although it is not mandatory.

To meet the withdrawal deadline, it is sufficient that you send your notice of exercising the right of withdrawal before the withdrawal period expires.

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Effects of Withdrawal

If you withdraw from this contract, we are not required to provide any consideration to you in return, since the use of the letsact app and web app is free of charge and you provided personal data as consideration.

We will delete the personal data you provided during registration and use without undue delay, and at the latest within thirty days of receiving your withdrawal notice. This does not apply insofar as a longer retention period is legally required.

Further use of the platform is no longer possible after withdrawal; your user account will be closed.

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Note on the Early Expiry of the Right of Withdrawal

Your right of withdrawal expires prematurely if we have begun performing the service and you have expressly agreed that we may begin performing the service before the withdrawal period expires, and you have confirmed your awareness that, by giving this consent, you lose your right of withdrawal once performance of the contract has begun.

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Model Withdrawal Form

(If you want to withdraw from the contract, please complete this form and return it.)

To:

letsact e.V.

Franz-Joseph-Straße 11

80801 Munich

Email: datenschutz@letsact.de

I/we () hereby give notice that I/we () withdraw from the contract concluded by me/us (*) for the use of the digital service letsact app / web app.

Registered on: _____________________________________________

Name of consumer(s): _____________________________________________

Address of consumer(s): _____________________________________________

Date: _____________________________________________

Signature of consumer(s) (only if notification is on paper)

(*) Delete as applicable.

letsact e.V. | Last updated: April 2025 | Pursuant to Annex 1 to Article 246a of the Introductory Act to the German Civil Code (EGBGB)